Privacy policy

Last Updated: 27 February 2026

This Privacy Policy explains how True North Mode collects, uses and protects personal information when you visit our website or make a purchase.

True North Mode is operated by Jarne Peters, a sole trader registered in Belgium, and serves customers in Canada and the United States.

Information We Collect

When you interact with our website, we may collect the following information:

  • Personal information such as your name, email address, phone number, billing address and shipping address
  • Order details including purchased products and transaction history
  • Payment information processed securely through Shopify Payments
  • Technical data such as IP address, browser type, device information and usage data
  • Information submitted through customer support requests or newsletter subscriptions

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate with you about your purchases, shipping updates, returns and support inquiries
  • Send marketing emails if you have subscribed to our newsletter
  • Improve website functionality and user experience
  • Prevent fraudulent transactions
  • Comply with legal and regulatory obligations

We only collect personal data that is necessary for these purposes.

Legal Basis for Processing

As a business established in the European Union, we process personal data in accordance with the General Data Protection Regulation.

Depending on the situation, data is processed based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

Payment Processing

All payments are securely processed through Shopify Payments.

True North Mode does not store or have direct access to full payment card details.

Marketing Communications

If you choose to subscribe to our newsletter, we may send you promotional emails about products and updates.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Cookies and Analytics

We use essential cookies for site functionality (cart, checkout and security) and, where enabled, marketing/analytics cookies. These may include cookies from Shopify, Google (Analytics/Ads) and other advertising platforms. You can manage cookie preferences via your browser settings and may opt out of Google Analytics using Google’s opt-out tools where available.

Sharing of Information

We do not sell or rent personal data.

Personal information may be shared with trusted third parties only when necessary to:

  • Process payments
  • Provide shipping and delivery services
  • Operate our website through Shopify
  • Support marketing and analytics services

All service providers are required to handle personal data in accordance with applicable data protection laws.

International Data Transfers

As we operate internationally, personal data may be processed outside Canada or the European Union.

We take appropriate measures to ensure data is protected in accordance with applicable laws, including GDPR and Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy.

Order and transaction data may be retained for up to 7 years for accounting and legal compliance purposes.

Marketing data is retained until you withdraw your consent.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, alteration or loss.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational changes or legal requirements. The most current version will always be available on this page.

Contact Information

For questions, please contact us:
Email: support@truenorthmode.us
Phone: +1 437 523 2329

You can also visit our Contact Page and send us a message directly through the contact form.

For common questions, please refer to our FAQ Page.

Company Information
Legal Entity Name: Jarne Peters
Store Name: True North Mode
Company Number: 0795230843
Company Address: Trinellestraat 20, 3770 Riemst, Limburg, Belgium

Customer Service
Monday to Friday: 9:00 AM - 5:00 PM ET
Saturday and Sunday: Closed.
Response Time: Within 24 hours during business days. Messages received on weekends are answered on Monday.

Thank you for choosing True North Mode